Comments on: Allow the Customer to Spend! http://www.waitersfriend.com.au/blog/2010/09/milk-the-customer/ a friend in waiting Sat, 19 May 2012 03:41:35 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Shaun Cooper http://www.waitersfriend.com.au/blog/2010/09/milk-the-customer/comment-page-1/#comment-212 Shaun Cooper Thu, 23 Sep 2010 19:29:13 +0000 http://www.waitersfriend.com.au/blog/?p=1400#comment-212 Thanks for visiting our site traintogain. It's great to hear any kind of feedback from local hospitality workers! Some of the service standards around the country and the world are just shocking, it's sad and pretty frustrating to see (especially when you are waiting for that beer to come out) - It's really hard to find the 'service instinct' in young people today because not many of them actually see hospitality as a career option, which I think stems from their school studies and societies perception of being a waiter... fingers crossed that some of the current generation of skilled waiters are actually passing on their skills and enthusiasm to a younger brigade! Thanks for visiting our site traintogain. It’s great to hear any kind of feedback from local hospitality workers! Some of the service standards around the country and the world are just shocking, it’s sad and pretty frustrating to see (especially when you are waiting for that beer to come out) - It’s really hard to find the ’service instinct’ in young people today because not many of them actually see hospitality as a career option, which I think stems from their school studies and societies perception of being a waiter… fingers crossed that some of the current generation of skilled waiters are actually passing on their skills and enthusiasm to a younger brigade!

]]> By: traintogain http://www.waitersfriend.com.au/blog/2010/09/milk-the-customer/comment-page-1/#comment-210 traintogain Sun, 19 Sep 2010 11:41:08 +0000 http://www.waitersfriend.com.au/blog/?p=1400#comment-210 Great article and so correct! My wife and I run a small Hospitality Training business and we have years of experience waiting tables, working behind the bar, dish-pigging etc and everything else you can name. We are CONSTANTLY amazed at the woeful level of customer service that seems to be the norm in every second restaurant we go into. It does make you wonder if the owners are aware of the way their staff treat the people who come through the door and if they even care?? It sometimes seems as if the staff are actually doing you a favour by serving you at all, which would go a long way towards explaining the 'attitude' that the average punter can sometimes cop from certain staff at certain establishments. Anyway, keep up the blog, its refreshing to read the honest opinions of someone who knows the industry! Cheers mate! Great article and so correct! My wife and I run a small Hospitality Training business and we have years of experience waiting tables, working behind the bar, dish-pigging etc and everything else you can name. We are CONSTANTLY amazed at the woeful level of customer service that seems to be the norm in every second restaurant we go into.

It does make you wonder if the owners are aware of the way their staff treat the people who come through the door and if they even care??

It sometimes seems as if the staff are actually doing you a favour by serving you at all, which would go a long way towards explaining the ‘attitude’ that the average punter can sometimes cop from certain staff at certain establishments.

Anyway, keep up the blog, its refreshing to read the honest opinions of someone who knows the industry!

Cheers mate!

]]>