Saying goodnight is just as important, if not more important, than greeting them when they arrived. It is the last thing they remember about your restaurant.
At lunch you can use a more relaxed tone such as, ‘thanks for coming” but at night a more formal approach like, ‘thankyou, and good night’ will work well.
Don’t forget to return any items such as coats or bags. It is also a good opportunity to hand them any information regarding menu changes or upcoming events.
It is important to remember that the customer must always feel well looked after by you. Saying goodnight has the same [read more...]
