Our industry is a very personal one. We are working face to face with our customers in an upfront manner. This emphasizes the influence of First Impressions.
A waiter that walks straight past a guest at the door or someone trying to get your attention is stating “we do not prioritize you or your needs, so you should go some where else” which is exactly what they’ll do! Rude & arrogant waiters that don’t acknowledge people immediately will automatically get people off-side. No amount of [read more...]
