Waitersfriend

a friend in waiting

Posts Tagged waiter support

Presenting the Menu

Feb 22

Posted by Mark Wilson in Blog - Life as a Waiter

There are no right or wrong ways to present a menu but it is important that you know the house rules and the kind of service that your establishment is looking for in order to have consistency.

There are a couple of ways to present a menu.  If you have a nice menu cover you may wish to present the menu closed so the customer may admire the cover.  If this is not necessary then you may wish to present an opened menu for the customer.  It is a little bit of extra service.

This can be very helpful when a dessert page [read more...]

Tags: , ,

2 Comments

Serving Wine

Feb 21

Posted by Lee Middendorf in Blog - Life as a Waiter

I think it’s a fair comment that over the last ten years there has been quite a decline in the manner in which wine is being served, especially in the Australian café scene.  Here are a few examples - I’ve sat at a ‘table service’ eatery and ordered a bottle of wine.  When the ‘server’ returned with the wine it was merely plonked on the table in a wine bucket, quickly followed by the departure of said server.  Sure the wine had a screw cap closure so we didn’t need to be carrying any ‘fancy’ old school equipment like, lets say, ‘a [read more...]

Tags: , ,

No Comments

Ten Tips for Better Tips

Feb 19

Posted by Waitersfriend in Uncategorized

1.  If a guest is celebrating a special occasion, print out a copy of the menu and sign it on behalf of the staff & offer it as a memento.  Anniversaries are perfect.

2.  When a cocktail is ordered that no one knows how to make, or a guest says, ‘I had this amazing cocktail at………’ - call the venue they just talked about and ask them how to make it or look it up on the web.  We once called a hotel in the U.S from Australia to get a recipe.

3.  Whenever you sense that a male is taking his [read more...]

Tags: , ,

No Comments

Dietary Requirements

Feb 17

Posted by Shaun Cooper in Blog - Life as a Waiter

As a waiter, every single night you will come across a guest that has some form of special dietary requirement.  Some of these requirements may seem a little far fetched, however it is imperitive that we listen to the guests’ needs and do our very best to accommodate them in order to avoid any unwanted health incidents.

We would like to name a few that we have come across on a regular basis, and specify the needs associated with each.  Of course there will be other requirements that I do not cover and would love to hear comments from other waiters out there in [read more...]

Tags: , ,

17 Comments

Presenting a Bill

Feb 15

Posted by Waitersfriend in Uncategorized

There are a few potential sensitive spots that relate to bill presentation;

1.  A BILL SHOULD NEVER BE PRESENTED UNLESS REQUESTED BY A CUSTOMER!

2.  Don’t retrieve the bill too quickly, unless it is obviously ready to be paid.  This can seem pushy and some guests take their time in paying!

3.   Always return any left over cash to the table - don’t assume it has been left for a tip.

A good waiter will always know where their tables are up to.  This form of anticipation is important for any good, professional service.  If desserts have been ordered or menus offered then it is a [read more...]

Tags:

No Comments

Presenting a Bill

Feb 15

Posted by Mark Wilson in Blog - Life as a Waiter

There are a few potential sensitive spots that relate to bill presentation;

1.  A BILL SHOULD NEVER BE PRESENTED UNLESS REQUESTED BY A CUSTOMER!

2.  Don’t retrieve the bill too quickly, unless it is obviously ready to be paid.  This can seem pushy and some guests take their time in paying!

3.   Always return any left over cash to the table - don’t assume it has been left for a tip.

A good waiter will always know where their tables are up to.  This form of anticipation is important for any good, professional service.  If desserts have been ordered or menus offered then it is a [read more...]

Tags: ,

6 Comments